Here's what has happened in the last quarter and what's to come!

Dear Customers,

Welcome to the latest edition of GENeco News—your go-to update on what’s happening across our sites. It’s been a busy few months as we continue to improve operations and enhance your experience.

At Trowbridge Treatment Centre, we’re back to full capacity with a temporary screen in place while repairs are underway. There maybe a brief interruption when the units are swapped back, but we’ll keep you fully informed every step of the way to ensure as smooth transition.

Meanwhile, our Food Waste Facility has reached a key milestone with the digestor tanks now fully emptied. This is a crucial step toward safely reopening the AD plant and implementing long-term protections to prevent future disruptions. Work is progressing well, and we hope to share some positive news in Q4—so stay tuned.

At the Compost Pad, a new barrier system is now in place to enhance traffic flow and ensure all drivers stop at the cabin to complete paperwork, thereby supporting both safety and compliance. It’s a small change that’s already making a noticeable difference in how vehicles move through the site.

Over at Bristol Treatment Centre, work is underway to install a second fine screen. Once complete, this will allow us to discharge more vehicles at once, helping to reduce waiting times. You might notice some minor impacts during installation, but it brings lasting improvements.

Bournemouth Treatment Centre has also had an upgrade, with a new cabin now in place—supporting smoother operations and providing a better environment for both our team and visiting drivers. You talked—and we acted. Based on your feedback, we’ve made a number of site improvements, with more on the way. From reducing flow restrictions and improving turnaround times to enhancing processes and facilities, your input is driving real change.

And finally, as we wrap up the financial year, here’s a look at what we’ve achieved together:

38,860 tonnes of food waste managed– the same weight as 6,500 African elephants
320,390 m³ of liquid waste treated –enough to fill 128 Olympic-sized swimming pools
32,638 tankered loads received – lined up, they’d stretch 568 km, from Avonmouth to Edinburgh
22,404 food waste bins collected by our BioBee vehicles – with enough energy to power them for 24,778 miles on biomethane
8,180 customer calls answered and 14,464 emails responded to
Customer satisfaction held strong at 95.4%

These numbers reflect the scale of what we’ve achieved together—and the real environmental and service impact behind the stats. Thank you for being part of it.

GENeco Team

In this edition you can expect:

Treatment Centre Upgrades
Site Improvements
Customer Site Tours + LRQA Audit
Meet the Team
Managed Waste Figures
Text Alert Numbers
Have Your Say: Actions

Customer Visit + LRQA Audit

Annual Audit Complete:

We’ve completed our annual LRQA audit for ISO 14001 and ISO 9001.These certifications help ensure we continue to operate safely, legally, and to high environmental and quality standards. For you, this means confidence that our systems are robust, our impact is well-managed, and our services remain consistent and compliant.

Customer Visit:

We recently welcomed Reconomy Connect to Bristol Food Facility for a closer look at how we process food waste. The visit highlighted how we’re working together to support a circular economy—transforming waste into renewable energy and valuable resources. It’s a great example of partnership in action for a more sustainable future.

Meet the Compost Team: Zach & Bex

Zach oversees compost and grit buster operations, managing machinery, technical assessments, and team coordination. "I'm proud that we’re turning waste into something useful for land remediation," he says. "It's rewarding to know we’re diverting it from incineration or landfill." He describes the team as "competent, safe and friendly" and values GENeco’s supportive environment. "It’s a place where you feel like you’re making a difference to the environment." Zach’s role ensures the site runs smoothly and safely for customers. "I complete technical assessments quickly to keep things moving and customers satisfied." Outside work, he’s a keen amateur mechanic and would love to meet Albert Einstein to "discuss how he worked out the things he did".

Bex is the friendly face many customers meet first. Her day involves managing deliveries, checking paperwork, and ensuring waste meets permit requirements. “I make sure everyone knows the site rules and can tip safely,” she explains. "Being polite and approachable helps create a good customer experience." She’s proud to be part of a company making a positive environmental impact and enjoys helping the compost pad run smoothly. In her spare time, Bex walks her Patterdale Terrier, Dolly, and builds banjos—"I taught myself from YouTube and just finished a mini one!"

Next time you're on site, say hello to Zach and Bex—they’re always happy to help!

Have Your Say – Actions From Your Survey Responses

Your feedback highlighted the importance of service availability, ensuring our sites are open, efficient, and equipped to support your needs.

Here’s how we’ve responded:

Bristol TC Screens: A new fine screen is being installed to ease flow restrictions and improve throughput. Final commissioning is due by 15August.
Bristol Holding Tank: Repairs are now complete, helping maintain consistent service.
Taunton Hose Reel: A new washdown hose reel is now fully operational, improving site hygiene and ease of use.
Bristol Tanker Turnaround Survey: We found the average site time per tanker is 41 minutes, including just 3 minutes between gatehouse and weighbridge.
Taunton Site Process Review: Operational improvements are underway, with final updates due in August following a joint review.

These changes reflect our commitment to acting on your feedback and improving your experience across our sites.

Don’t forget to sign up for TEXT ALERTS

Here’s how to do it:

Text GENECO to 84600 for all Liquid Treatment sites info
Text GENBRS to 84600 for Bristol/Avonmouth info
Text GENECO / GENBRS STOP to opt out or either list