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Privacy Policy

  • Privacy Policy

    GENeco is committed to protecting and respecting your privacy.

    This Privacy Policy explains how we collect and use your personal data. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

    For the purpose of the Data Protection Act 1998 (the Act), we are the data controller.

    What personal data do we collect about you?

    We may collect and process your personal data in the following ways:

    • Information you give us. You may give us personal information by filling in forms on our website (our site) or by corresponding with us by phone, e-mail or otherwise. This includes, for instance, information you provide when you register to use our site, sign up as a customer, subscribe to a service, participate in discussion boards or other social media functions on our site, and enter a competition, promotion or survey. The information you give us may include your name, address, e-mail address and phone number, date of birth, financial and payment card information.
    • Information we collect about our customers. We may gather information about you in the course of providing a service to you. This will include for instance information we collect regarding your water consumption through meter readings.
    • Information we collect about you when you use our website. With regard to each of your visits to our site we may automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
    • Information we receive from other sources. We work closely with a number of trusted third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.


    Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Notice.

    How do we use your personal data

    We will use your personal data for the following purposes:

    • to process and respond to requests, enquiries and complaints received from you;
    • to provide products and services requested by you;
    • to carry out credit checks where appropriate (for more information please see the credit check section below);
    • to communicate with you about services provided to you;
    • to process payments;
    • to update our records;
    • to analyse trends and profiles;
    • to carry out customer satisfaction research;
    • to improve our products and services;
    • to prevent or detect fraud;
    • to resolve unpaid bills;
    • where you have agreed that we may do so, to recommend products and services that we believe will be of interest to you or contact you about offers or other marketing promotions;
    • to enable third parties to carry out any of the purposes above on our behalf.

    How do we share your personal data?

    We may share your personal data with third parties in the following ways:

    • We sometimes use agents and service providers to process personal information on our behalf. For example, we use third parties to send postal mail, to process credit card payments, recover debts, and to maintain our IT systems. Where we use agents and service providers to process your personal information, we will ensure that they have adequate security measures in place to safeguard your personal information.
    • We will release your personal information when we are required to do so for legal or regulatory purposes or as part of legal proceedings.
    • We may give information we hold about you to third parties as part of the process of selling one or more of our businesses, in which case we may provide your information to a prospective buyer.
    • When we carry out credit checks, we pass your information to credit reference agencies. This information may also be accessed by third parties who carry out credit checks on you. Please see the section below on credit checks for more information.
    • We pass your information to debt recovery companies for the collection of unpaid charges on our behalf.
    • We will disclose your personal data if we are under a duty share your personal data in order to comply with any legal obligation, or in order to enforce our contractual rights and other agreements; or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
    • We may share information with advertisers and advertising networks or other carefully selected partners that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
    • We share information with analytics and search engine providers that assist us in the improvement and optimisation of our site.
    • We may transfer your information to our group companies for the above and other purposes.

    Credit Checks

    We share your personal information with credit reference agencies in order to maintain our customers’ records up-to-date, assess our customers’ debt risk and manage our debt collection process.

    Information that we give to credit reference agencies include information held on your customer accounts with us such as your name, date of birth, address or other relevant information.

    Where We Store Your Personal Data

    In some circumstances we may transfer your personal information to countries outside of the European Economic Area, where data protection safeguards are not as high as they are in the UK. If this occurs we will ensure that adequate procedures are put into place to protect your personal information.

    All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

    Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

    Your Rights

    You have the right to request a copy of the personal information that we hold about you and to have any inaccuracies corrected. We will ask for confirmation of identity before we disclose any personal information and may charge a £10 administration fee to process the request. Please address requests to

    You also have the right to ask us not to process your personal data for marketing purposes. You can exercise this right at any time by contacting us at

    Links to other websites

    Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

    Changes to Our Privacy Policy

    We will update this Privacy Policy from time to time to keep you informed of any changes to the ways in which we use your personal data. Any changes we may make to our Privacy policy in the future will be posted on our site and, where appropriate, notified to you by e-mail or by post. Please check back frequently to see any updates or changes to our Privacy Policy.


    Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to

    Address for correspondence

    GENeco Limited 
    Bristol STW 
    KingsWeston Lane 
    BS11 0YS